Prime Consulting offers professional Mystery Shopping solutions designed to measure, evaluate, and enhance your customer service experience before, during, and after the point of sale.
Our mystery shopping programs are trusted by leading businesses across Cyprus and Greece for delivering accurate, real-time insights into customer satisfaction, employee performance, and service quality.
Mystery shopping—also known as the “secret visitor” method—is a proven technique used to evaluate service standards through discreet, scenario-based visits. Our trained “secret customers” pose as regular clients and assess various aspects of your business, providing objective reports and actionable feedback.
This structured approach allows your business to uncover both strengths and areas for improvement, based on real customer experiences.
Prime Consulting is also a pioneer in offering a Mystery Shopping Index for specific industries in Cyprus. This service includes subscription-based rolling evaluations tailored for organizations seeking regular benchmarking and performance tracking. It enables businesses to:
Whether you’re in retail, hospitality, banking, or any customer-facing industry, our mystery shopping services provide the insights you need to stay ahead. Contact Prime Consulting today to design a custom program that aligns with your brand goals.